You may have questions about how we can help you select your bakery software, provide implementation assistance, create an RFP, etc. We hope the list below will help answer some of your quesitons, and we will update this list over time.
Q: Are you familiar with multiple bakery software applications?
Yes, we are familiar with many of the software packages on the market. No two bakeries are alike and it's important for us to keep tabs on the market and software so we can help our customers determine what solution would be best for them.
Q: What size bakeries do you typically work with?
We work with large and small bakeries, single location and multi-site. It is difficult to assign a 'size' to the client b/c some smaller bakeries actually are much more computerized than larger ones. Most of the companies we deal with have annual revenue of $500K - $25MIL.
Q: Do you only work with people who are looking for software?
No. If a client has software but needs assistance with implementation, process analysis, data entry, or even training we can help. The amount of assistance we can provide would be dependent on the existing software.
Q: Are your training sessions done onsite?
This is completely dependent on the client. With the tremendous advances in the internet over the past 5+ years, most of the work can be done remotely. However, there are clients who require onsite assistance and we are happy to travel. Process analysis are typically better done onsite b/c we can watch the day to day operations, etc. Often times training will be both online and onsite.
Q: Do you provide software and services to companies outside the US?
Yes we sell software and provide solutions worldwide. We have a spanish speaker on our team and can support clients in Latin America and South America. Some of the software solutions are available in multiple languages like spanish, italian, german, chinese, russian, etc.
Q: How much do you charge for your services?
Our fees are dependent on the customer and what they require. For example writing a requirements document or request for proposal would be a different cost to data entry or onsite training.
Q: How long will it take to get a new software solution up and running?
This is truly dependent on the client, number of products, and type of installation. Typically clients with more products and recipes will have a longer installation time period. Some customers can be ready to go within 10days others can take 30+days. We do offer services to help expedite the process like data entry, data importing, and more.